CANCEL / CHANGE ORDER

NEED TO MODIFY YOUR ORDER?

We understand that plans can change.

If you need to request a cancellation or modification, contact MAISON VELOR Customer Care as soon as possible after placing your order.

CANCELLATION REQUESTS

Cancellation requests should include:

Your full name
Order number
Email used during checkout
Reason for cancellation

We will make reasonable efforts to accommodate eligible requests.

However, orders can move into fulfillment quickly. Once an order has been processed, prepared for shipment, or transferred to the carrier, cancellation may no longer be possible.

CHANGING AN ORDER

Requests to change a product, quantity, shipping address, or other order information must be submitted as quickly as possible.

For security reasons, certain order or payment details may not be editable after checkout.

If an order cannot be modified, Customer Care can explain the available options.

IMPORTANT

Sending a cancellation or modification request does not mean the request has automatically been approved.

Your order remains active until MAISON VELOR confirms otherwise.