REFUNDS & RETURNS

OUR RETURN PHILOSOPHY

We want clients to feel confident when purchasing from MAISON VELOR.

Because watches are valuable and condition-sensitive products, returned merchandise must satisfy our applicable return requirements before a refund can be approved.

RETURN WINDOW

Eligible return requests must be initiated within [INSERT NUMBER] days after confirmed delivery unless a different period is stated on the applicable product page.

Requests received outside the applicable return period may not be eligible.

RETURN ELIGIBILITY

Unless otherwise stated, an item must generally be:

  • Unworn
  • Unused
  • Undamaged
  • Unaltered
  • In the condition in which it was received
  • Accompanied by applicable original packaging
  • Accompanied by included accessories and documentation
  • Accompanied by tags, protective materials, or seals when originally supplied

Items showing signs of wear, alteration, damage, misuse, sizing modifications, missing components, or other material changes may be refused or may affect refund eligibility where permitted by applicable law.

STARTING A RETURN

Before sending merchandise back, contact our Customer Care Team at:

[INSERT CUSTOMER SERVICE EMAIL]

Include your order number, the item you wish to return, and the reason for the request.

If the return is accepted, our team will provide applicable return instructions.

Please do not send merchandise to an address without first confirming the appropriate return procedure.

RETURN INSPECTION

Receiving a returned package does not automatically mean the return has been approved.

Returned items may undergo inspection to verify their condition and confirm compliance with the applicable return requirements.

You will be informed after the return has been reviewed.

REFUNDS

When a return is approved, the applicable refund will generally be issued to the original payment method.

Banking and payment providers may require additional time to post the funds to your account after a refund has been processed.

Original shipping charges, return shipping costs, duties, taxes, or other charges may be non-refundable where permitted by law and where disclosed to the customer.

NON-RETURNABLE ITEMS

Certain products may be excluded from standard returns, including where applicable:

  • Personalized products
  • Custom or specially modified products
  • Final-sale merchandise
  • Items materially altered after delivery
  • Items specifically identified as non-returnable before purchase

Nothing in this policy limits rights that cannot legally be excluded under applicable consumer-protection law.