SHIPPING & DELIVERY

A DELIVERY EXPERIENCE DESIGNED WITH CARE

At MAISON VELOR, we understand that luxury watches require thoughtful handling.

Every order is prepared before shipment and transferred to the appropriate carrier for delivery to the shipping address provided during checkout.

ORDER PROCESSING

Orders generally require [INSERT PROCESSING TIME] before shipment.

Processing includes order review, preparation, packaging, and other necessary fulfillment procedures.

Processing time is separate from the carrier’s estimated transportation time.

Orders placed during weekends, holidays, product releases, or high-volume periods may require additional processing time.

SHIPPING TIMES

Estimated delivery times depend on the destination and shipping service selected or provided.

Domestic Delivery:
Approximately [INSERT ESTIMATED DELIVERY TIME]

International Delivery:
Approximately [INSERT ESTIMATED DELIVERY TIME]

These are estimates rather than guaranteed arrival dates unless a particular shipping service expressly states otherwise.

SHIPPING CONFIRMATION

Once your order has shipped, you should receive confirmation containing available tracking information.

Please allow time for tracking systems to register the shipment.

SHIPPING ADDRESS

Customers are responsible for reviewing their shipping information carefully before completing checkout.

MAISON VELOR cannot guarantee that an address can be modified after an order enters fulfillment.

If you discover an error immediately after ordering, contact Customer Care as quickly as possible.

DELIVERY DELAYS

Although we work to provide a smooth delivery experience, circumstances outside our direct control may affect delivery times.

These may include:

  • Carrier delays
  • Severe weather
  • Holiday shipping volume
  • Transportation disruptions
  • Customs processing
  • Incorrect or incomplete addresses
  • Local delivery restrictions

We appreciate your patience when unforeseen circumstances affect a shipment.

INTERNATIONAL ORDERS

International shipments may be subject to customs inspections, import duties, taxes, brokerage charges, or other fees imposed by the destination country.

Unless otherwise expressly stated during checkout, these charges may be the customer’s responsibility.

Customs procedures can also affect estimated delivery times.

LOST OR DAMAGED PACKAGES

If your shipment appears lost or arrives with visible shipping damage, please contact Customer Care promptly and retain the packaging and relevant documentation while the matter is reviewed.

We may request photographs or other reasonable information necessary to assist with a carrier claim or determine the appropriate next steps.