TRACK YOUR ORDER

FOLLOW YOUR MAISON VELOR DELIVERY

We understand the anticipation that comes with waiting for an exceptional timepiece.

Once your order has been processed and transferred to the shipping carrier, tracking information will be provided using the contact information associated with your order.

HOW TO TRACK YOUR ORDER

After receiving your shipping confirmation, use the provided tracking link or tracking number to view the latest available carrier updates.

You can also use our Track Your Order page when that functionality is available on the website.

Please keep in mind that tracking information may not appear immediately. Carriers can require additional time after receiving a shipment before the first tracking scan becomes visible.

TRACKING HAS NOT UPDATED

A temporary lack of tracking updates does not necessarily mean your package has stopped moving.

Carrier scans may occasionally be delayed, particularly during weekends, holidays, severe weather, or periods of high shipping volume.

If your tracking information has not updated for an unusual period, please contact our Customer Care Team.

DELIVERY ISSUES

If tracking indicates that your package was delivered but you cannot locate it, we recommend first:

Checking around the delivery location, confirming the shipping address on your order, checking with members of your household or building, and reviewing any delivery information supplied by the carrier.

If the package still cannot be located, contact the carrier and MAISON VELOR Customer Care as soon as possible so the situation can be reviewed.